Open mobile menu

Complaint form

Before making a complaint to EWON we recommend you contact your provider to discuss the issue. You can contact us at any time in the process if you would like independent advice.

If the problem is not fixed after you've spoken to your provider or you’re not satisfied with the their response, you can make a complaint to us using the form below or by phone, fax, letter or email.

Please allow five working days for us to respond to your enquiry. If the complaint relates to supply disconnection and you need immediate assistance, please contact us on freecall 1800 246 545 during business hours.

If you’re making the complaint on behalf of another person you need to complete the form below and fill out an Authority to Act Form. The Authority to Act form must be signed by the person you are making the complaint for. For privacy reasons, we cannot process the complaint until we receive the Authority to Act Form.

Note: Please do not click submit multiple times, click once and wait for confirmation.

Please submit your complaint within 60 minutes from opening otherwise the page will expire.