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What can I complain about?

You can make a complaint to the Energy & Water Ombudsman NSW (EWON) if you are not satisfied with any decision or action an electricity or gas provider or marketer in New South Wales, and some water providers.

We recommend you try to sort out the problem with your provider first, but if the problem isn't fixed or you're not satisfied with their response, contact EWON or submit a complaint online. You can contact us at any time in the process for independent advice.