Marketing or transfers

We investigate a range of complaints related to transfers of a customer’s account as a result of marketing practices, including:

• misleading or deceptive conduct by a marketer
• marketers not providing information, including information regarding your cooling-off rights, or instances where cooling-off requests have not been actioned
• pressure to sign or agree to a contract
• accounts transferred without an account holder's consent
• accounts transferred by a non-account holder 
• accounts transferred in error
• delays in transferring an account
• transfer requests rejected by a retailer.

What can EWON do?

We can negotiate with your provider, review your contract conditions and provide advice and referral information.