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Providers in NSW

It is a condition of licence for electricity and gas retailers and distributors to be members of EWON. The legislative provisions which state this can be found at:

You can make a complaint about any EWON electricitygas or water members. We may also be able to help with complaints about exempt sellers.

Electricity providers and gas providers

Some of EWON's energy members are both retailers and distributors, and it is important to note the difference between retailers and distributors:

  • Retailers are responsible for opening/closing accounts, issuing bills and liaising with the distributor about supply reconnection/disconnection. Generally, retailers provide selected services (electricity, gas or both) to selected areas in NSW.
  • Distributors are responsible for disconnecting/reconnecting supply, new and existing connections to services, maintaining network assets, reading your meter and sending the data to the retailer.

Energy providers who supply small retail (and small to medium-sized business) customers must be licensed and the Australian Energy Regulator oversees licensing, pricing and compliance of electricity and gas providers.

The Australian Energy Regulator and the Australian Energy Market Operator oversee the national energy market.

Water providers

There are a number of water providers who service designated areas in NSW. It is a condition of licence that Hunter Water, Sydney Water, and Water NSW are members of EWON. Shoalhaven Water has joined EWON voluntarily.

The Independent Pricing and Regulatory Tribunal (IPART) oversees licensing, pricing and compliance of water providers.