Our relationships with government, community and industry organisations, are key to our effectiveness.
We connect with stakeholders and communities across NSW, to increase awareness of our services and build community and industry knowledge and trust in what we do. Community workers are an important link between us and vulnerable consumers, and we regularly take part in meetings, expos and forums to reach this group.
Informed by our casework, we also provide regular submissions and reports to government and regulators, helping to inform energy and water policy.
Other Ombudsman services
Our Ombudsman, Janine Young, is a member and Chair of the Australian and New Zealand Ombudsman Association (ANZOA). Established in 2003, ANZOA membership is personal to the Ombudsman and its members come from not-for-profit industry-based, parliamentary and other statutory external dispute resolution offices to include organisational leaders who perform the same independent role in positions such as Complaints Commissioners.
ANZOA provides a very valuable peer forum of members who meet accepted high standards of independence, impartiality and effectiveness and observe the Benchmarks for Industry-Based Customer Dispute Resolution (the CDR Benchmarks). Visit the ANZOA website.
EWON is an active member of ANZEWON, the Australia & New Zealand Energy and Water Ombudsman Network. The aim of the network is to share information (e.g. training, systems, processes), and systemic issues arising from complaints. The network works towards as much consistency as possible between schemes.
ANZEWON has also commissioned a number of research reports on dispute resolution and ombudsman schemes.
Memoranda of Understanding
We work with a range of organisations within the energy sector and government. Download our current Memoranda of Understanding (MOU) with these organisations.
- MOU with Independent Pricing and Regulatory Tribunal (IPART) July 2017 [PDF]
- MOU with NSW Fair Trading, July 2016 [PDF]
- MOU with NSW Ombudsman, November 2016 [PDF]
- MOU with Australian Energy Regulator and Australian Competition and Consumer Commission (ACCC), December 2015 [PDF]
- MOU with Australian Energy Market Commission, January 2014 [PDF]
- MOU with NSW Department of Planning and Environment [PDF]