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Dealing with family violence

EWON has a critical role in assisting victims of family violence when it is revealed through our casework. Utility debt can be a key contributor to the accumulation of household debt and financial insecurity for people experiencing family violence.

To better support customers at risk, we've developed a position statement on our approach to dealing with family violence. The statement:

  • addresses the safety and privacy of customers who may be at risk
  • identifies common scenarios, key issues and consequences
  • outlines our approach regarding liability and consent, joint accounts, affordability assistance and more.

Download our position statement: EWON's approach to dealing with family violence (PDF, 110KB)