Dealing with family violence

EWON has a critical role in assisting victims of family violence when it is revealed through our casework. Utility debt can be a key contributor to the accumulation of household debt and financial insecurity for people experiencing family violence.

EWON's position statement on dealing with family violence

To better support customers at risk, we've developed a position statement on our approach to dealing with family violence. The statement:

  • addresses the safety and privacy of customers who may be at risk
  • identifies common scenarios, key issues and consequences
  • outlines our approach regarding liability and consent, joint accounts, affordability assistance and more.

Download our position statement: EWON's approach to dealing with family violence (PDF, 125KB)