Our funding

The Energy & Water Ombudsman NSW is a not-for-profit company limited by guarantee. As an industry-based Ombudsman scheme, our funding comes from fees paid by energy and water providers, which are required by law to be our members. These fees consist of fixed fees and additional charges for complaints we receive from customers.   

By charging fees for individual complaints, we provide an incentive for energy and water providers to improve their internal complaint handling, so that fewer customers need to come to us to resolve their complaint.  

View the latest financial statements in our Annual Report.