An important message regarding media enquiries
EWON's mandate is to provide a fair and independent dispute resolution service for consumers and utility providers. To meet this obligation, the Ombudsman is not able to comment on individual people, companies or investigations, as this may compromise the privacy of consumers who come to EWON with their complaints, and/or unfairly advantage or disadvantage commercially competitive companies.
The Ombudsman is not able to comment on government policy (which is out of EWON's jurisdiction). However, the Ombudsman welcomes public and open discussion on systemic issues affecting consumers in relation to the energy and water industries.
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