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Media and events

An important message regarding media enquiries

EWON's mandate is to provide a fair and independent dispute resolution service for consumers and utility providers. To meet this obligation, the Ombudsman is not able to comment on individual people, companies or investigations, as this may compromise the privacy of consumers who come to EWON with their complaints, and/or unfairly advantage or disadvantage commercially competitive companies.

The Ombudsman is not able to comment on government policy (which is out of EWON's jurisdiction). However, the Ombudsman welcomes public and open discussion on systemic issues affecting consumers in relation to the energy and water industries.

Public information about utility issues and consumer complaints is available through EWON publications, in particular our news posts, submissions, annual reports and newsletters. We also run information sessions, Bring Your Bills days and other events around NSW.

Media enquiries

Jacqueline Heywood

Phone: (02) 8218 5269
Mobile: 0426 822 341

Mia Lauzé 

Phone: (02) 8218 5263
Mobile: 0408 602 503