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Community engagement

To raise awareness about our services, we run and participate in events with other organisations across New South Wales and online.

Our outreach activities help us educate consumers, community workers and small businesses about energy and water issues. They also provide us with an opportunity to learn about the issues affecting consumers first hand. We share this knowledge with providers, to help reduce the number of complaints coming to us.

In 2019/2020 we held 248 outreach events across NSW, including 39 online information sessions.

We focus on reaching vulnerable groups and those experiencing hardship, including:

  • Aboriginal and Torres Strait Islander People
  • community housing tenants
  • people from culturally and linguistically diverse backgrounds
  • seniors
  • people with disabilities
  • people living on fixed and or low incomes
  • people living in regional and remote areas.

Our activities include:

View our upcoming events.

If you’d like us to present to your clients, members or other stakeholders, contact us.

Community outreach in 2019/2020

The below map shows the locations of the community outreach events that we participated in during the 2019/2020 financial year.

Map showing where we held outreach activities in 2019-2020