Help paying bills

There is a range of support available to you if you're having problems paying your energy and water bills. Always speak to your provider first if you're struggling. They all offer customer assistance programs and must offer you help if you're struggling to pay. There is extra support available if you're impacted by a COVID-19 lockdown.

You may be eligible for government rebates and concessions, Energy Accounts Payment Assistance (EAPA) vouchers, water Payment Assistance Scheme (PAS) vouchers, and the No Interest Loan Scheme (NILS).

If your provider are not able to help, or you're not happy with their response, you can contact us for independent advice and to lodge a complaint. Our services are free, fair and independent.