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Help paying bills

There is a range of support available to you if you're having problems paying your energy and water bills. Always speak to your provider first if you're struggling.

The NSW and Federal Governments fund a number of rebates, payments and allowances for energy and water customers. If you're experiencing financial hardship due to an emergency situation, you may quality for Energy Accounts Payment Assistance (EAPA) vouchers, water Payment Assistance Scheme (PAS) vouchers, the No Interest Loan Scheme (NILS), financial counselling and customer assistance programs. Providers are also currently offering additional support to customers affected by COVID-19.