Energy Accounts Payment Assistance (EAPA)

Energy Accounts Payment Assistance, or EAPA, can help if you are finding it hard to pay your electricity or gas bill. 

EAPA is for short-term money problems, a crisis or an emergency. 

EAPA may help if you have: 

• unexpected medical costs
• lost income
• a high energy bill
• illness in the family
• a family crisis
• other unexpected bills or costs. 

EAPA payments are sent to your energy provider. They are added to your home electricity or gas account. 

Before you ask for EAPA

If you are finding it hard to pay your energy bill, talk to your provider first. 

All energy providers in NSW have programs to help customers who cannot pay their bills. 

If you still need help, book an EAPA check. Tell your provider once it is booked. 

Your provider cannot cut off your power or gas if they know you have booked an EAPA check. 

How to access EAPA

You can apply for EAPA through Service NSW or by calling 13 77 88. 

Approved EAPA providers can also help you. These are often community organisations. 

If you cannot find an EAPA provider near you, contact us for help. 

The EAPA provider will check if you are eligible. They will also decide how much EAPA you can get. 

EAPA payments are usually sent to your provider within five business days. 

If you apply through a community organisation, they can help. They might set up a payment plan for the rest of your bill. 

They may also offer other help, such as financial counselling. 

If you cannot make a plan to pay the rest of the bill, contact us for help. 

Other rebates and concessions

EAPA is not the only support available. 

There are other rebates and discounts for energy and water customers.