Contact us
About us
Our Ombudsman and staff
Our Board and Consultative Council
Our Constitution and Charter
Our funding
Our history
Working with other Ombudsman offices
Working with other agencies
Binding decisions
Community engagement
Careers at EWON
Dealing with family violence
Members
List of EWON members
Types of member providers
Electricity and gas providers
Water providers
Exempt entities
Provider responsibilities
Billing and reading meters
Energy marketing
Miscellaneous fees
Privacy
Retailer of last resort
Security deposits
Service standards
Supply quality
Member Enquiry Form
New membership application
EWONLink member portal
Events
Media and news
News
Events
Blogs
Media releases
Video
Energy & Water Ombudsman NSW
Site Navigation
Contact us
About us
Our Ombudsman and staff
Our Board and Consultative Council
Our Constitution and Charter
Our funding
Our history
Working with other Ombudsman offices
Working with other agencies
Binding decisions
Community engagement
Careers at EWON
Dealing with family violence
Members
List of EWON members
Types of member providers
Electricity and gas providers
Water providers
Exempt entities
Provider responsibilities
Billing and reading meters
Energy marketing
Miscellaneous fees
Privacy
Retailer of last resort
Security deposits
Service standards
Supply quality
Member Enquiry Form
New membership application
EWONLink member portal
Events
Media and news
News
Events
Blogs
Media releases
Video
Making a complaint
What can I complain about?
High bills and disputed accounts
Payment difficulties
Marketing or transfers
Connections
Land
Supply
Solar energy
Common hot water
Business customers
Embedded networks
Digital meters
Out of jurisdiction
How we investigate complaints
Complaints about EWON
Online Complaint Form
Resources for customers
Help paying bills
Energy Accounts Payment Assistance (EAPA) vouchers
Water Payment Assistance Scheme (PAS) credits
Financial counselling
No Interest Loan Scheme NILS assistance
Rebates and assistance
Where to get help
Customer assistance programs
Disconnection or restriction
Managing your account
Your responsibilities
Opening and closing an account
Debt collection
Information for tenants
Green energy options
Life support equipment
Estimated bills and meter reading
Appliance replacement offer
Ways to save on your bills
Switching retailers
Types of offers
Comparing energy offers
Account Transfers
Preventing energy marketing
Factsheets
Information materials
Information in other languages
Aboriginal and Torres Strait Islanders
COVID-19 campaign
Mob matters
Small business
Community workers and advocates
Keep the cold out and bills down with EWON's winter warmers
Energy saving tips that won't cost you your comfort
Plan for the bill
Rebates and assistance
Energy saving myths - busted!
Glossary
A - C
D - G
H - M
N - R
S - Z
FAQs
Am I eligible for rebates or other assistance?
Can I make a complaint on behalf of someone else?
How can EWON help?
How do I find out if I'm on the best deal?
How do I reduce my energy and/or water consumption?
I've been credit listed and I don't think it's fair. What do I do?
I've been disconnected or threatened with disconnection, what should I do?
What do I do if I can't pay my bill?
What do I do if I think my bill is wrong?
What do I do if I'm moving?
Why is my bill estimated?
Customer stories
Payment difficulties
Rebates and concessions
Opening and closing accounts
High bills
Solar
Disconnections
Publications and submissions
Annual reports
Annual Report 2019/2020
Newsletters
EWONews Issue 45
EWONews Issue 44
EWONews Issue 43
Submissions
Reports
EWON reports
EWON Insights
ANZEWON reports
Order publications
Subscribe
Open mobile menu
Search
Search
Making a complaint
What can I complain about?
High bills and disputed accounts
Payment difficulties
Marketing or transfers
Connections
Land
Supply
Solar energy
Common hot water
Business customers
Embedded networks
Digital meters
Out of jurisdiction
How we investigate complaints
Complaints about EWON
Online Complaint Form
Resources for customers
Help paying bills
Energy Accounts Payment Assistance (EAPA) vouchers
Water Payment Assistance Scheme (PAS) credits
Financial counselling
No Interest Loan Scheme NILS assistance
Rebates and assistance
Where to get help
Customer assistance programs
Disconnection or restriction
Managing your account
Your responsibilities
Opening and closing an account
Debt collection
Information for tenants
Green energy options
Life support equipment
Estimated bills and meter reading
Appliance replacement offer
Ways to save on your bills
Switching retailers
Types of offers
Comparing energy offers
Account Transfers
Preventing energy marketing
Factsheets
Information materials
Information in other languages
Aboriginal and Torres Strait Islanders
COVID-19 campaign
Mob matters
Small business
Community workers and advocates
Keep the cold out and bills down with EWON's winter warmers
Energy saving tips that won't cost you your comfort
Plan for the bill
Rebates and assistance
Energy saving myths - busted!
Glossary
A - C
D - G
H - M
N - R
S - Z
FAQs
Am I eligible for rebates or other assistance?
Can I make a complaint on behalf of someone else?
How can EWON help?
How do I find out if I'm on the best deal?
How do I reduce my energy and/or water consumption?
I've been credit listed and I don't think it's fair. What do I do?
I've been disconnected or threatened with disconnection, what should I do?
What do I do if I can't pay my bill?
What do I do if I think my bill is wrong?
What do I do if I'm moving?
Why is my bill estimated?
Customer stories
Payment difficulties
Rebates and concessions
Opening and closing accounts
High bills
Solar
Disconnections
Publications and submissions
Annual reports
Annual Report 2019/2020
Newsletters
EWONews Issue 45
EWONews Issue 44
EWONews Issue 43
Submissions
Reports
EWON reports
EWON Insights
ANZEWON reports
Order publications
Subscribe
Freecall 1800 246 545
Home
Publications and submissions
Annual reports
Annual reports
Current report
Read our
2019/2020 Annual Report
.
Past reports
2018-2019 Annual Report (PDF 6MB)
2017-2018 Annual Report (PDF 13MB)
2016-2017 Annual Report
2015-2016 Annual Report
2014-2015 Annual Report
Make a complaint
Call 1800 246 545
Get help with bills
