Current report

Read more in our Annual Report 2024-2025

Highlights from our Annual Report include:

  • Customers impacted by renewable energy infrastructure can now access EWON after expanding our jurisdiction to accept complaints from EnergyCo and ACEREZ.

  • Our new Extra Help team is dedicated to supporting customers experiencing severe and complex affordability pressures, chronic mental or physical illness, family violence and housing risk.

  • Thousands of consumers across NSW received face-to-face support at the 104 community engagement events we attended across 29 LGA’s.

  • Our 2024 Independent Review recognised us as ‘one of the few trusted voices’ in the sector.


Past reports

If you'd like to access older copies, contact us.

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