Current report
Read more in our Annual Report 2024-2025
Highlights from our Annual Report include:
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Customers impacted by renewable energy infrastructure can now access EWON after expanding our jurisdiction to accept complaints from EnergyCo and ACEREZ.
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Our new Extra Help team is dedicated to supporting customers experiencing severe and complex affordability pressures, chronic mental or physical illness, family violence and housing risk.
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Thousands of consumers across NSW received face-to-face support at the 104 community engagement events we attended across 29 LGA’s.
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Our 2024 Independent Review recognised us as ‘one of the few trusted voices’ in the sector.
Past reports
- 2023/2024 Annual Report interactive and PDF
- 2022/2023 Annual Report interactive and PDF
- 2021/2022 Annual Report interactive and PDF
- 2020/2021 Annual Report (PDF 4MB)
- 2019-2020 Annual Report (PDF 8MB)
- 2018-2019 Annual Report (PDF 6MB)
- 2017-2018 Annual Report (PDF 13MB)
- 2016-2017 Annual Report
- 2015-2016 Annual Report
- 2014-2015 Annual Report
If you'd like to access older copies, contact us.
