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Contact us
About us
Who are we?
Our Ombudsman and staff
Our Board and Consultative Council
Our Constitution and Charter
Our funding
Our history
Working with other Ombudsman offices
Working with other agencies
Binding decisions
Careers at EWON
Facilities and Administration Officer
Investigations Officer
Member providers
Providers in NSW
Electricity and gas providers
Water providers
Exempt entities
List of member providers
Provider responsibilities
Billing and reading meters
Energy marketing
Miscellaneous fees
Privacy
Retailer of last resort
Security deposits
Service standards
Supply quality
New member enquiry
New membership application
Media and events
News
Events
Blogs
Video
Useful links
Complaint agencies
Consumer information
Industry & advocacy bodies
Government agencies
Community organisations
Aboriginal services
Financial counselling
Legal services
Multicultural services
Tenants services
Welfare agencies
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Making a complaint
What can I complain about?
High bills and disputed accounts
Payment difficulties
Marketing or transfers
Connections
Land
Supply
Solar energy
Common hot water
Business customers
Embedded networks
Digital meters
Out of jurisdiction
How we investigate complaints
Complaints about EWON
Complaint form
Resources for customers
Help paying bills
Energy Accounts Payment Assistance (EAPA) vouchers
Water Payment Assistance Scheme (PAS) credits
Financial counselling
NILS assistance
Rebates and assistance
Where to get help
Customer assistance programs
Disconnection or restriction
Managing your account
Your responsibilities
Opening and closing an account
Debt collection
Information for tenants
Green energy options
Life support equipment
Estimated bills and meter reading
Home Energy Action Program
Ways to save on your bills
Switching retailers
Types of offers
Comparing energy offers
Account Transfers
Preventing energy marketing
Factsheets
Information materials
Information in other languages
Aboriginal and Torres Strait Islanders
Small business
Community workers and advocates
Keep the cold out and bills down with EWON's winter warmers
Energy saving tips that won't cost you your comfort
Plan for the bill
Rebates and assistance
Energy saving myths - busted!
Glossary
A - C
D - G
H - M
N - R
S - Z
FAQs
Am I eligible for rebates or other assistance?
Can I make a complaint on behalf of someone else?
How can EWON help?
How do I find out if I'm on the best deal?
How do I reduce my energy and/or water consumption?
I've been credit listed and I don't think it's fair. What do I do?
I've been disconnected or threatened with disconnection, what should I do?
What do I do if I can't pay my bill?
What do I do if I think my bill is wrong?
What do I do if I'm moving?
Why is my bill estimated?
Customer stories
Electricity
Gas
Water
Embedded Networks
Publications and submissions
Annual reports
Annual Report 2017/2018
Newsletters
EWONews Issue 41
Submissions
Reports
EWON reports
EWON Insights
Order publications
Subscribe
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