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Find EAPA vouchers
EAPA is a scheme designed to help people who are having trouble paying their home energy bill because of a crisis or emergency situation.Read more -
2016/2017 Annual Report
Explore our work this year through statistics and articles.Read more -
Facing disconnection?
Rules about disconnection, fees and water restriction.Read more
The Australian Energy Regulator (AER) released their revised Network Service Provider Registration Exemption Guideline and Retail Exemption Selling...
28/03/2018
As of 1 January 2018, the NSW Government has implemented a number of affordability measures originally announced in September 2017, as a part of their...
25/01/2018
From 4 December 2017, all new electricity meters installed for residential and small business customers need to be advanced digital meters (sometimes...
04/12/2017
Bring your electricity, gas or water bills and letters to St Vincent de Paul Society NSW in Mt Druitt, and staff from the Energy & Water Ombudsman...
03/05/2018
Coast Community Connections Ltd and the Energy & Water Ombudsman NSW (EWON) are holding a free Bring Your Bills Day and Community Expo to help...
03/05/2018
On the first Friday of each month, Energy & Water Ombudsman staff will be at SydWest to help people understand their energy and water bills, and...
04/05/2018
I joined senior representatives from across the energy sector at Energy Consumers Australia’s Annual Foresighting Forum in Sydney on 28 February...
12/03/2018
In April EWON arranged a week-long outreach trip to Wilcannia, Menindee and Dareton, holding Bring Your Bills Days with a range of service providers...
12/05/2017
Some of the most challenging cases I encounter working independently with consumers and the energy and water industry, are those related to...
20/10/2016
You are entitled to at least two payment plans in a twelve month period. If you are struggling to afford your energ… https://t.co/WmHghksShh
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