Have a complaint
about your energy,
gas or water provider?
 

We can help.

How we can help

1 Contact your provider first

Always let your provider know first if you have an issue. Find out how they can help you.

2 Complain to us

If you’re not happy with their response, contact us. We may refer your complaint to a senior contact at your provider. They’ll contact you within 5 days.

3 We can investigate

If you don’t hear back from your provider, or you’re not happy with the outcome, we can investigate.

4 We'll find an outcome

We’ll work towards a resolution that’s fair and reasonable. Our services are free.

Complaints update

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