We consider and investigate complaints from
Features
-
Become a Member
Exempt networks and sellers servicing residential customers are now required to join EWON. If you're an exempt provider, you can enquire about joining EWON today.Read more -
2017/2018 Annual Report
Explore our work this year through statistics and articles.Read more -
Facing disconnection?
Rules about disconnection, fees and water restriction.Read more
Overall complaints to EWON fell by less than 1% during the quarter when compared to the same period in 2017/2018. They also decreased by just under 5%...
08/02/2019
The increased government and media focus on the energy sector has led to the largest number of regulatory reforms since the introduction of the...
23/11/2018
Complaints increased in 2017/2018 for the first time in five years, rising 12% from 2016/2017 to 26,416. Billing complaints rose 18% in 2017/2018 and...
09/10/2018
Meet EWON staff at St Vincent de Paul Society NSW in Penrith on the third Tuesday of each month. Bring your electricity, gas or water bills and...
19/02/2019
It's A Seniors A-Fair Wednesday 20th February 10am-1pm Addison Road Community Centre Gumbramorra Hall 142 Addison Rd, Marrickville. Community...
20/02/2019
On the last Tuesday of each month, Energy & Water Ombudsman staff will be at Coast Community Connections to help people understand their energy...
26/02/2019
A collaborative industry initiative aimed at rebuilding consumer confidence in the energy sector EWON and its Ombudsman peers has been, for some time,...
11/02/2019
Over the past ten years, the cost of energy has increased well beyond Consumer Price Index and wage growth, and payment difficulties, debt and...
27/11/2018
In my blog of 12 May 2017 I shared information about the great outcomes we were seeing in Aboriginal communities as a result of our work with the...
21/08/2018
It’s your responsibility to arrange a generator if your #smallbiz needs power.
https://t.co/Br2Y7dww6a https://t.co/zDiZLCHfHd
Twitter