We consider and investigate complaints from
The Australian Energy Regulator’s (AER) Statement of Expectations of energy businesses ended on 30 June 2021 however some key protections remain...
30/06/2021
We’re proud to launch our first Reconciliation Action Plan (RAP). Our Reflect RAP is the first in a series of four RAP’s (Reflect,...
30/06/2021
The Energy & Water Ombudsman NSW (EWON) is calling for nominations to be one of the five Community Directors on the EWON Board from November 2021....
17/06/2021
Join us on the first Wednesday of each month in Kincumber for our Central Coast Energy Bill Support Day. Individual appointments are available with...
04/08/2021
In partnership with SydWest Multicultural Services, our staff will be available over the phone to residents and small businesses in the Blacktown...
06/08/2021
Residents and small businesses in Port Macquarie and surrounds are invited to our monthly Energy Bill Support Days. In partnership with the Salvation...
06/08/2021
Anti-Poverty Week starts today (11-17 October), and it's an important reminder that we need to support those in the Australian community who are...
09/10/2020
We know the winter months combined with COVID-19 are leading to increased energy bills, but there’s support available. Watch our Ombudsman,...
16/07/2020
In response to the AER's recent Statement of Expectations for energy providers, Janine Young discusses how COVID-19 could be the stimulus for making a...
14/04/2020
If you're having difficulty paying your bill and are facing disconnection, contact your provider. They must offer y… https://t.co/eCb2P4b1TW
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