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Coronavirus support
Information on support available for customers impacted by the Coronavirus COVID-19.Read more -
Bushfire support
Consumers and small businesses impacted by bushfires will require assistance with a range of issues, potentially including energy and water problems. Photo: NSW Rural Fire Service.Read more -
Ombudsman's Blog
Read up on the latest issues from Ombudsman, Janine Young.Read more
If you've been impacted by COVID-19 and are struggling to pay your energy bills here's all the information you need about the support available to...
25/05/2020
In the latest issue of EWON Insights we give an overview of complaints received during the January to March 2020 quarter.
08/05/2020
The Australian Energy Regulator (AER) today called on energy businesses to put customers first during the COVID-19 global health crisis. Their...
27/03/2020
An opportunity for residents and small business in the Kurri Kurri area to connect with agencies that can provide support during COVID-19.
27/05/2020
Our staff will be available over the phone to help Central Coast residents understand your energy and water bills, and assist with any billing issues.
24/11/2020
In partnership with SydWest Multicultural Services, our staff will be available over the phone to residents and small businesses in the Blacktown...
04/12/2020
In response to the AER's recent Statement of Expectations for energy providers, Janine Young discusses how COVID-19 could be the stimulus for making a...
14/04/2020
EWON have developed an approach to dealing with family violence, when it is revealed through our casework.
09/12/2019
Twenty one years ago the corporatisation of the electricity sector led to the Energy & Water Ombudsman NSW (EWON) being officially launched on 9...
30/10/2019
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We acknowledge the Gadigal people of the Eora nation, the traditional custodians of the land we work on every day.… https://t.co/zH3k41sAYH
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