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Become a Member
Exempt networks and sellers servicing residential customers are now required to join EWON. If you're an exempt provider, you can enquire about joining EWON today.Read more -
2017/2018 Annual Report
Explore our work this year through statistics and articles.Read more -
Facing disconnection?
Rules about disconnection, fees and water restriction.Read more
Overall complaints to EWON fell by less than 1% during the quarter when compared to the same period in 2017/2018. They also decreased by just under 5%...
08/02/2019
The increased government and media focus on the energy sector has led to the largest number of regulatory reforms since the introduction of the...
23/11/2018
Complaints increased in 2017/2018 for the first time in five years, rising 12% from 2016/2017 to 26,416. Billing complaints rose 18% in 2017/2018 and...
09/10/2018
Energy & Water Ombudsman staff will be at Eastwood Community Info Expo as part of Harmony Day to help people understand their energy and water...
21/03/2019
On the last Tuesday of each month, Energy & Water Ombudsman staff will be at Coast Community Connections to help people understand their energy...
26/03/2019
Hosted by Blacktown Council, EWON staff will be on hand to offer free face-to-face assistance for your electricity, gas or water bills. We'll help...
29/03/2019
A collaborative industry initiative aimed at rebuilding consumer confidence in the energy sector EWON and its Ombudsman peers has been, for some time,...
11/02/2019
Over the past ten years, the cost of energy has increased well beyond Consumer Price Index and wage growth, and payment difficulties, debt and...
27/11/2018
In my blog of 12 May 2017 I shared information about the great outcomes we were seeing in Aboriginal communities as a result of our work with the...
21/08/2018
Have you considered discussing bill smoothing options with your provider? By making small regular payments weekly,… https://t.co/YHWKikrM0v
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