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Find EAPA vouchers
EAPA is a scheme designed to help people who are having trouble paying their home energy bill because of a crisis or emergency situation.Read more -
2016/2017 Annual Report
Explore our work this year through statistics and articles.Read more -
Facing disconnection?
Rules about disconnection, fees and water restriction.Read more
If you received a call out of the blue from the Tax Office saying you had a tax debt that you had to pay immediately or be arrested, what would you...
23/05/2018
The NSW Government has implemented a number of affordability measures announced in their Energy Bill Relief Package. The initiative aims to help...
30/04/2018
The Australian Energy Regulator (AER) released their revised Network Service Provider Registration Exemption Guideline and Retail Exemption Selling...
28/03/2018
Visit EWON and other services at the Sydney Disability Expo. EWON can help with rebates, how to read your bill, payment arrangements, high bills or...
25/05/2018
On the first Friday of each month, Energy & Water Ombudsman staff will be at SydWest to help people understand their energy and water bills, and...
01/06/2018
Bring your electricity, gas or water bills and letters to St Vincent de Paul Society NSW in Mt Druitt, and staff from the Energy & Water Ombudsman...
07/06/2018
I joined senior representatives from across the energy sector at Energy Consumers Australia’s Annual Foresighting Forum in Sydney on 28 February...
12/03/2018
In April EWON arranged a week-long outreach trip to Wilcannia, Menindee and Dareton, holding Bring Your Bills Days with a range of service providers...
12/05/2017
Some of the most challenging cases I encounter working independently with consumers and the energy and water industry, are those related to...
20/10/2016
If you’ve received a suspicious call or email that demands money or a payment ‘Stop and check: is this for real?’… https://t.co/VgcySfUYoq
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