Have a complaint
about your energy,
gas or water provider?

We can help.

Always let your provider know first if you have an issue. Find out how they can help you.

If you’re not happy with their response, contact us. We may refer your complaint to a senior contact at your provider. They’ll contact you within 5 days.

If you don’t hear back from your provider, or you’re not happy with the outcome, we can investigate.

We’ll work towards a resolution that’s fair and reasonable. Our services are free.