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Coronovirus support
Information on support available for customers impacted by the Coronavirus COVID-19.Read more -
Bushfire support
Consumers and small businesses impacted by bushfires will require assistance with a range of issues, potentially including energy and water problems. Photo: NSW Rural Fire Service.Read more -
Ombudsman's Blog
Read up on the latest issues from Ombudsman, Janine Young.Read more
The Australian Energy Regulator (AER) today called on energy businesses to put customers first during the COVID-19 global health crisis. Their...
27/03/2020
To help energy and water customers, we've collected some information on available support during the Coronavirus pandemic.
25/03/2020
To ensure the safety of our staff, we are now working from home. We're committed to continuing our phone and web complaints resolution service.
23/03/2020
Our staff will be available over the phone to help Central Coast residents understand your energy and water bills, and assist with any billing issues.
24/11/2020
In partnership with SydWest Multicultural Services, our staff will be available each month in 2020 to help residents and small businesses in the...
04/12/2020
We've joined the Public Interest Advocacy Centre (PIAC) to deliver free and unique energy and water workshops tailored for community workers. This...
01/01/2021
EWON have developed an approach to dealing with family violence, when it is revealed through our casework.
09/12/2019
Twenty one years ago the corporatisation of the electricity sector led to the Energy & Water Ombudsman NSW (EWON) being officially launched on 9...
30/10/2019
Yesterday EWON celebrated 21 years of providing free, fair and independent services to NSW energy and water customers. Members, staff and...
14/06/2019
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Spots are still available for Friday's Energy & Water Bill Support Day in Blacktown. To ensure your safety, all app… https://t.co/Wlk9nTIrYr
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