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COVID-19 support
Theres's support available from your provider if you've been impacted by COVID-19.Read more -
Life support customers
We've proposed a new rule to make energy switching easier for life support customers.Read more -
Ombudsman's Blog
Read up on the latest issues from Ombudsman, Janine Young.Read more
We know from our case work and outreach activities that many customers with life support equipment are reluctant to change their energy provider, and...
14/08/2020
In the Apr-Jun 2020 quarter we received 3,729 complaints, down 23.4% from the last quarter. In this issue of EWON Insights we focus on distributed...
06/08/2020
If you've been impacted by COVID-19 and are struggling to pay your energy bills here's all the information you need about the support available to...
25/05/2020
Residents in the Ku-ring-gai Council area are invited to a free webinar on energy and water savings. Speakers from the Energy and Water Ombudsman NSW...
29/09/2020
Are you a community worker assisting low income and vulnerable customers in Northern Sydney? Join our upcoming webinar on energy and water issues and...
30/09/2020
Are you a Compass Housing or Community Housing tenant? Do you need legal assistance or help with your energy bills? Join us on 8 and 9 October for our...
08/10/2020
We know the winter months combined with COVID-19 are leading to increased energy bills, but there’s support available. Watch our Ombudsman,...
16/07/2020
In response to the AER's recent Statement of Expectations for energy providers, Janine Young discusses how COVID-19 could be the stimulus for making a...
14/04/2020
EWON have developed an approach to dealing with family violence, when it is revealed through our casework.
09/12/2019
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RT @energygovau: Have your say on simplifying energy bills. Australian Energy Market Commission wants to hear from you on how they can help…
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