We consider and investigate complaints from
Features
-
COVID-19 support
Theres's support available from your provider if you've been impacted by COVID-19.Read more -
Life support customers
We've proposed a new rule to make energy switching easier for life support customers.Read more -
Annual Report
Read our 2019/2020 Annual Report and watch our year in review video.Read more
Our 2019/2020 Annual Report was published today. The theme of this year's report is responsive and resilient in recognition of the significant...
07/10/2020
We know from our case work and outreach activities that many customers with life support equipment are reluctant to change their energy provider, and...
14/08/2020
In the Apr-Jun 2020 quarter we received 3,729 complaints, down 23.4% from the last quarter. In this issue of EWON Insights we focus on distributed...
06/08/2020
Residents in the Fairfield City area are invited to a free webinar on energy and water saving tips. Speakers from the Energy and Water Ombudsman NSW...
06/11/2020
Are you a community worker assisting low income and vulnerable customers in Fairfield City? Join our upcoming webinar to hear about energy and water...
10/11/2020
Please note the October and November events for 2020 have been cancelled. We apologise for any inconvenience.
24/11/2020
Anti-Poverty Week starts today (11-17 October), and it's an important reminder that we need to support those in the Australian community who are...
09/10/2020
We know the winter months combined with COVID-19 are leading to increased energy bills, but there’s support available. Watch our Ombudsman,...
16/07/2020
In response to the AER's recent Statement of Expectations for energy providers, Janine Young discusses how COVID-19 could be the stimulus for making a...
14/04/2020
.jpg)
RT @energygovau: #Spring tip: Looking for a new #cooling system? Our tips can help you select the best system for your situation https://t.…
Twitter