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COVID-19 support
Theres's support available from your provider if you've been impacted by COVID-19.Read more -
Life support customers
Customers on life support equipment will soon find it easier and cheaper to shop around for better energy deals.Read more
Customers on life support equipment will soon find it easier and cheaper to shop around for better energy deals thanks to a rule change request...
26/02/2021
In the October-December 2020 quarter we received 4,092 complaints from energy and water customers - a 6.4% decrease in complaints compared with last...
18/02/2021
The Energy & Water Ombudsman NSW (EWON) is teaming up with the Service NSW Mobile Bus this week to help customers in North West NSW with energy...
01/02/2021
Join this free Community Migrant Resource Centre event for women in The Hills and learn some great tips on reducing your energy and water bills. Join...
15/03/2021
We're taking part in Seniors Day at the Sydney Royal Easter Show in 2021. Come and find us for help with your energy or water bills, energy saving...
07/04/2021
Seniors in the Albury area can access a range of local support services at the Seniors Assistance Day. Meet with staff from Seniors Rights, Hearing...
21/04/2021
Anti-Poverty Week starts today (11-17 October), and it's an important reminder that we need to support those in the Australian community who are...
09/10/2020
We know the winter months combined with COVID-19 are leading to increased energy bills, but there’s support available. Watch our Ombudsman,...
16/07/2020
In response to the AER's recent Statement of Expectations for energy providers, Janine Young discusses how COVID-19 could be the stimulus for making a...
14/04/2020
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Fallen behind with your bills and worried about getting disconnected? Talk to your provider and ask about their cus… https://t.co/3Aq9r2SAvN
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