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The Energy & Water Ombudsman NSW will be closed from 5pm Thursday 18 April 2019 for the Easter long weekend and will reopen at 9am Tuesday 23...
18/04/2019
The Australian Energy Regulator (AER) released a Customer Hardship Policy Guideline (the Guideline) on Friday 29 March 2019. The new Guideline will...
01/04/2019
Overall complaints to EWON fell by less than 1% during the quarter when compared to the same period in 2017/2018. They also decreased by just under 5%...
08/02/2019
Residents are invited to join us for free, face-to-face support. Come and talk to specialists from various government and help agencies, have your...
04/05/2019
On the first Friday of each month, Energy & Water Ombudsman staff will be at SydWest to help people understand their energy and water bills, and...
01/01/2020
On the third Tuesday of each month, Energy & Water Ombudsman staff will be at St Vincent de Paul Society Penrith to help people understand their...
01/01/2020
One of the most rewarding and fulfilling aspects of my role as Ombudsman is being actively involved in community outreach across NSW. Bringing our...
10/04/2019
A collaborative industry initiative aimed at rebuilding consumer confidence in the energy sector EWON and its Ombudsman peers has been, for some time,...
11/02/2019
Over the past ten years, the cost of energy has increased well beyond Consumer Price Index and wage growth, and payment difficulties, debt and...
27/11/2018
The Energy & Water Ombudsman NSW will be closed from 5pm Thursday 18 April for the Easter long weekend & will reope… https://t.co/JlcjKUCZSd
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