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Become a Member
Exempt networks and sellers servicing residential customers are now required to join EWON. If you're an exempt provider, you can enquire about joining EWON today.Read more -
2017/2018 Annual Report
Explore our work this year through statistics and articles.Read more -
Facing disconnection?
Rules about disconnection, fees and water restriction.Read more
Complaints increased in 2017/2018 for the first time in five years, rising 12% from 2016/2017 to 26,416. Billing complaints rose 18% in 2017/2018 and...
09/10/2018
Mr Tony Crawford has been appointed Chair of the Board of the Energy & Water Ombudsman NSW (EWON) from 1 October 2018. Mr Crawford has...
05/10/2018
EWON welcomes the Australian Energy Market Commission's (AEMC) recent change to the National Energy Rules that means customers must be warned...
27/09/2018
Energy & Water Ombudsman NSW, Australian Financial Complaints Authority and Telecommunications Industry Ombudsman and other services will be in...
04/12/2018
Energy & Water Ombudsman NSW, Australian Financial Complaints Authority and Telecommunications Industry Ombudsman and other services will be in...
05/12/2018
Energy & Water Ombudsman NSW, Australian Financial Complaints Authority and Telecommunications Industry Ombudsman and other services will be in...
06/12/2018
In my blog of 12 May 2017 I shared information about the great outcomes we were seeing in Aboriginal communities as a result of our work with the...
21/08/2018
I joined senior representatives from across the energy sector at Energy Consumers Australia’s Annual Foresighting Forum in Sydney on 28 February...
12/03/2018
In April EWON arranged a week-long outreach trip to Wilcannia, Menindee and Dareton, holding Bring Your Bills Days with a range of service providers...
12/05/2017
Unexpected costs and emergencies can make it hard to manage bills but help does exist - https://t.co/TIAWFw810I https://t.co/EWVMO2u6bU
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