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COVID-19 support
Theres's support available from your provider if you've been impacted by COVID-19.Read more -
Bushfire support
Consumers and small businesses impacted by bushfires will require assistance with a range of issues, potentially including energy and water problems. Photo: NSW Rural Fire Service.Read more -
Ombudsman's Blog
Read up on the latest issues from Ombudsman, Janine Young.Read more
If you've been impacted by COVID-19 and are struggling to pay your energy bills here's all the information you need about the support available to...
25/05/2020
In the latest issue of EWON Insights we give an overview of complaints received during the January to March 2020 quarter.
08/05/2020
The Australian Energy Regulator (AER) today called on energy businesses to put customers first during the COVID-19 global health crisis. Their...
27/03/2020
The Sydney Virtual Disability Expo will link people with disability with hundreds of product and service providers as well as leisure, lifestyle and...
04/09/2020
Legal AID NSW and the Energy & Water Ombudsman NSW present this live webinar on energy & water issues. The webinar is for community workers...
09/09/2020
Our staff will be available over the phone to help Central Coast residents understand your energy and water bills, and assist with any billing issues.
24/11/2020
We know the winter months combined with COVID-19 are leading to increased energy bills, but there’s support available. Watch our Ombudsman,...
16/07/2020
In response to the AER's recent Statement of Expectations for energy providers, Janine Young discusses how COVID-19 could be the stimulus for making a...
14/04/2020
EWON have developed an approach to dealing with family violence, when it is revealed through our casework.
09/12/2019
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We've proposed changes to @the_AEMC to make energy switching easier for life support customers. The proposal is no… https://t.co/JKxO6bZ443
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