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Customer stories

Read case studies of how we’ve helped people to resolve issues with their providers. Personal information about our customers has been changed to protect their privacy. 

If you have an issue with your energy or water provider that you have been unable to resolve, we might be able to help. Read more about how to make a complaint.

In 2021/2022 we received 14,676 complaints from customers and small business. 93% were finalised within 30 days. Read more in our 2021/2022 Annual Report