About us
Our Ombudsman and staff
Our Board and Consultative Council
Strategic Objectives
Our Constitution and Charter
Our funding
Our history
Independent reviews
Working with other organisations
Our Reconciliation Action Plans
Binding decisions
Community engagement
Careers
Dealing with family violence
Members
List of members
Types of member
EWON Funding Model
Become a member
EWONLink members portal
Media and news
Media Releases
News
Publications and submissions
Annual reports
Newsletters
Reports
Submissions
Order Publications
Information in other languages
Subscribe
Contact us

Energy & Water Ombudsman NSW

Complain Freecall

News

Welcome to our new Community Directors

Welcome to our new Community Directors

11 Sep 2025

11 September 2025 We are delighted to welcome...

Read more
EWON launches campaign to support Multicultural communities in NSW

EWON launches campaign to support Multicultural communities in NSW

25 Jul 2025

August 2025 "Everyone needs electricity, but...

Read more
EWON recognised as "a trusted voice" in the sector

EWON recognised as "a trusted voice" in the sector

31 Mar 2025

The Report of the Five-year Independent Review of...

Read more
EWONews Issue 58

EWONews Issue 58

10 Dec 2024

In the July to September 2024 quarter, EWON...

Read more
EWON visits Central-West Orana Renewable Energy Zone

EWON visits Central-West Orana Renewable Energy Zone

19 Nov 2024

The Energy & Water Ombudsman NSW Janine Young...

Read more
EWON to manage renewable energy infrastructure complaints

EWON to manage renewable energy infrastructure complaints

21 Oct 2024

EWON Ombudsman Janine Young and Minister Penny...

Read more
EWON supports The Energy Charter

EWON supports The Energy Charter

25 Sep 2024

We’re pleased to announce that we are now...

Read more
Louise Sylvan appointed Chair of EWON Board

Louise Sylvan appointed Chair of EWON Board

26 Jun 2024

The EWON Board has announced that Mr Tony...

Read more
Now more than ever

Now more than ever

27 May 2024

Janine Young, Energy & Water Ombudsman NSW In...

Read more
EWON staffing news

EWON staffing news

13 May 2024

Farewell Helen Ford Deputy Ombudsman and manager...

Read more
New EWON Interaction Principles

New EWON Interaction Principles

07 May 2024

Our Dispute Resolution Team have been seeing an...

Read more
Binding Decision limit increased

Binding Decision limit increased

01 Apr 2024

EWON’s monetary limit for Binding Decisions...

Read more
EWONews Issue 55

EWONews Issue 55

22 Feb 2024

We received 7,228 complaints in the October to...

Read more
EWONews Issue 54

EWONews Issue 54

21 Nov 2023

FY24 has started with a bang! We received 7,026...

Read more
Better bills for consumers

Better bills for consumers

05 Oct 2023

The Better Bills Guidelines will ensure the...

Read more
EWONews Issue 53

EWONews Issue 53

16 Aug 2023

Unsurprisingly, given the increased cost of living...

Read more
Managing the electricity price increase

Managing the electricity price increase

03 Jul 2023

Tips to manage energy price increases to avoid...

Read more
We support the Voice

We support the Voice

29 Jun 2023

EWON accepts the invitation of the Uluru Statement...

Read more
EWONews Issue 52

EWONews Issue 52

24 May 2023

"I’ve recently attended two events...

Read more
Consultative Council Meeting wrap-up

Consultative Council Meeting wrap-up

22 May 2023

EWON held a successful hybrid Consultative Council...

Read more