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Energy & Water Ombudsman NSW

Complain Freecall

News

EWON launches campaign to support Multicultural communities in NSW

EWON launches campaign to support Multicultural communities in NSW

25 Jul 2025

August 2025 "Everyone needs electricity, but...

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EWON recognised as "a trusted voice" in the sector

EWON recognised as "a trusted voice" in the sector

31 Mar 2025

The Report of the Five-year Independent Review of...

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EWONews Issue 58

EWONews Issue 58

10 Dec 2024

In the July to September 2024 quarter, EWON...

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EWON visits Central-West Orana Renewable Energy Zone

EWON visits Central-West Orana Renewable Energy Zone

19 Nov 2024

The Energy & Water Ombudsman NSW Janine Young...

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EWON to manage renewable energy infrastructure complaints

EWON to manage renewable energy infrastructure complaints

21 Oct 2024

EWON Ombudsman Janine Young and Minister Penny...

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EWON supports The Energy Charter

EWON supports The Energy Charter

25 Sep 2024

We’re pleased to announce that we are now...

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Louise Sylvan appointed Chair of EWON Board

Louise Sylvan appointed Chair of EWON Board

26 Jun 2024

The EWON Board has announced that Mr Tony...

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Now more than ever

Now more than ever

27 May 2024

Janine Young, Energy & Water Ombudsman NSW In...

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EWON staffing news

EWON staffing news

13 May 2024

Farewell Helen Ford Deputy Ombudsman and manager...

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New EWON Interaction Principles

New EWON Interaction Principles

07 May 2024

Our Dispute Resolution Team have been seeing an...

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Binding Decision limit increased

Binding Decision limit increased

01 Apr 2024

EWON’s monetary limit for Binding Decisions...

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EWONews Issue 55

EWONews Issue 55

22 Feb 2024

We received 7,228 complaints in the October to...

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EWONews Issue 54

EWONews Issue 54

21 Nov 2023

FY24 has started with a bang! We received 7,026...

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Better bills for consumers

Better bills for consumers

05 Oct 2023

The Better Bills Guidelines will ensure the...

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EWONews Issue 53

EWONews Issue 53

16 Aug 2023

Unsurprisingly, given the increased cost of living...

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Managing the electricity price increase

Managing the electricity price increase

03 Jul 2023

Tips to manage energy price increases to avoid...

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We support the Voice

We support the Voice

29 Jun 2023

EWON accepts the invitation of the Uluru Statement...

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EWONews Issue 52

EWONews Issue 52

24 May 2023

"I’ve recently attended two events...

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Consultative Council Meeting wrap-up

Consultative Council Meeting wrap-up

22 May 2023

EWON held a successful hybrid Consultative Council...

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Unplanned power outages and life support customers

Unplanned power outages and life support customers

19 May 2023

Information for life support energy customers...

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