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What can I complain about?

The Energy & Water Ombudsman NSW (EWON) handles complaints about electricity and gas providers in New South Wales, and some water providers.

We recommend you try to sort out the problem with your provider first, but if the problem isn't fixed or you're not happy with its response, contact us by phone or submit a complaint online. You can contact us at any time in the process for independent advice. 

If you have been disconnected, or are at risk of being disconnected, contact us on Freecall 1800 246 545 during business hours.