Resources for customers

Learn helpful tips and advice on a range of energy and water issues. We also have information on support available if you've been impacted by COVID-19.

• Help paying bills

  Rebates and other payment assistance

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• Disconnection or restriction

  Your rights and how to avoid it

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• Managing your account

  Opening and closing accounts, meter reading and more

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• Ways to save on your bills

  How to reduce your energy use and save

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• Switching retailers

  How to find a better deal

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• Living in an embedded network

  Learn about what's different in embedded networks

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• Factsheets

  Download our factsheets and brochures

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• Information in other languages

  Download information in over 40 languages

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• Aboriginal and Torres Strait Islanders

  How we help Aboriginal and Torres Strait Islanders

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• Small business

  How we can help your small business

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• Community workers and advocates

  We support people who work with vulnerable clients

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• Glossary

  Learn about jargon in the energy and gas sectors

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