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Contact us
About us
Our Ombudsman and staff
Our Board
Consultative Council meetings
Our values
Our history
Working with other Ombudsman offices
Working with other agencies
Careers at EWON
Investigations Officer (Full time)
Providers
Providers in NSW
Electricity providers
Gas providers
Water providers
Exempt sellers
Provider responsibilities
Billing and reading meters
Energy marketing
Miscellaneous fees
Privacy
Retailer of last resort
Security deposits
Service standards
Supply quality
Media and events
News
Events
Blog
Video
Useful links
Complaint agencies
Consumer information
Industry & advocacy bodies
Government agencies
Community organisations
Aboriginal services
Financial counselling
Legal services
Multicultural services
Tenants services
Welfare agencies
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Making a complaint
What can I complain about?
High bills
Payment difficulties
Marketing or transfers
Connections
Land
Supply
Solar energy
Common hot water
Business customers
Energy prices
Embedded networks
Out of jurisdiction
Digital meters
How we investigate complaints
Complaints about EWON
Complaint form
Resources for customers
Help paying bills
EAPA vouchers
PAS vouchers
Financial counselling
NILS assistance
Rebates and assistance
Where to get help
Customer assistance programs
Disconnection or restriction
Managing your account
Your responsibilities
Opening and closing an account
Debt collection
Information for tenants
Green energy options
Life support equipment
Estimated bills and meter reading
Home Energy Action Program
Ways to save on your bills
Switching retailers
Types of offers
Comparing energy offers
Account Transfers
Preventing energy marketing
Factsheets
Information materials
Information in other languages
Aboriginal and Torres Strait Islanders
Small business
Community workers and advocates
Glossary
A - C
D - G
H - M
N - R
S - Z
FAQs
Am I eligible for rebates or other assistance?
Can I make a complaint on behalf of someone else?
How can EWON help?
How do I find out if I'm on the best deal?
How do I reduce my energy and/or water consumption?
I've been credit listed and I don't think it's fair. What do I do?
I've been disconnected or threatened with disconnection, what should I do?
What do I do if I can't pay my bill?
What do I do if I think my bill is wrong?
What do I do if I'm moving?
Why is my bill estimated?
Customer stories
Electricity
Gas
Water
Solar
Supply
Provision
Payment Difficulties
Marketing
Land and assets
High Bills
Estimated Bills
Disconnection and Restriction
Debt and credit rating
Customer service
Billing errors and charges
Account Transfers
Publications and submissions
Annual reports
Annual Report 2016/2017
Newsletters
EWONews Issue 36
EWONews Issue 37
Submissions
Reports
EWON reports
Quarterly Activity Reports
Order publications
Subscribe
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