The Energy and Water Ombudsman NSW has many resources available including help with energy and water issues, knowing your rights and saving on bills.
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Help paying bills
Rebates, counselling and other resources to help you with paying energy and water bills.
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High and disputed bills
Reasons for high or disputed bills and how EWON can help solve any problems.
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Ways to save on your bills
Information on how to reduce energy and water usage and save money.
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Managing your account
Learn more about managing your energy account, opening and closing accounts, meter reading and more.
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Disconnection and restriction
Learn more about how to avoid disconnection of your electricity, gas or water supply and the rules in place to protect you.
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Switching retailers
Changing your energy supplier could save you money. Learn more about energy offer types, how they compare, account transfers and dealing with energy marketers.
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Solar energy
We can investigate a range of solar energy issues, provided one of our member companies is involved.
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Living in an embedded network
If you live in a residential complex, residential park or a retirement village you might be in an embedded network, with different utilities supply rules.
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Natural disaster support
How we help if you have been affected by a natural disaster including meter replacement, billing and supply issues and information on other support services.
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Mob matters
Read our tips and tricks on how to reduce your energy and water costs, with Sean Choolburra.
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Factsheets
Download PDF factsheets on a wide range of energy and water issues.
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Information in other languages
Download information on our services in over 40 languages.
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Other issues
Find out more about other energy and water issues including common hot water, land, supply, tenants rights and more.
