Current opportunities
Links to download position descriptions:
Head of People, Culture & Capability - Position Description
Executive Assistant to the Ombudsman/CEO - Position Description
We are an equal opportunity employer who prioritises a diverse workforce to help relate to our customers. We are always on the lookout for talented people with skills in customer service excellence and dispute resolution to join our team. Existing knowledge/interest in the technical side of energy and water services is a bonus!
Our Purpose
Working in an ombudsman office provides a career experience like no other. EWON is a highly regarded and reputable for-purpose organisation whose employees are passionate about guiding progressive change in the energy and water industry.
As a not-for-profit organisation, we provide free and independent dispute resolution services to NSW energy, gas, and some water customers. This means receiving, referring, and resolving complaints relating to:
- Disputed accounts and/or high bills
- Disconnections and supply restrictions
- Financial hardship impacting payments
- Reliability and quality of supply
- Contract terms
- Marketing practices
- Poor customer service and MORE!
During these proceedings we ensure to maintain integrity and independence – this means no advocating for customers, nor representing the industry. EWON also collates our complaints data to influence industry standards. Data is further analysed to assist providers in continuously improving their processes and services.
High quality customer service and social justice are the beating heart of operations here at EWON. We are an equal opportunity employer who prioritises a diverse workforce to help relate to our customers.
Our Values
Voted on by our employees, our values are not just words on the wall. They are deeply embedded in our behaviours and interactions. It’s important that our people exhibit manners consistent with these principles when working with customers, colleagues, and stakeholders as they allow us to achieve the fair and reasonable outcomes we strive for.
Employees enjoy...
In addition to purposeful work, EWON provides its employees with many benefits, including:
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Hybrid working – work from home 3 days a week and spend the other 2 days based in our contemporary office space in Sydney CBD
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Flexible time off – eligible staff have the ability to accrue flexible time off to take a day off every four weeks and keep your work/life balance thriving
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Gifted special leave between Christmas and New Year – enjoy additional time off on us
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Birthday Leave – celebrate your special day with time off that doesn't effect your leave balances
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12 days of Sick/Carer's Leave – that's two days on top of the 10 days entitlement under the National Employment Standards (NES). Pro-rata for part-time staff.
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Dedicated wellbeing program – monthly offerings like massages in the office, healthy snack and tea deliveries, healthy breakfast in the office, virtual trivia nights, free on-site flu vaccinations, social sunsets and more
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Employee assistance program – 100% free and confidential services available to you and your direct family members to access support for a range of personal or professional matters
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Dynamic professional development opportunities – embrace the 70:20:10 learning framework and internal opportunities like secondments to expand your skillset
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Refresh facilities on site – with showers and hair styling tools for your convenience
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14 weeks paid Parental Leave – for the primary carer/1 week of partner leave
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Up to 5 days Study Leave per year – feel supported to invest in yourself while working
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Access to Long Service Leave pro rata at 5 years of continuous service
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Salary packaging provisions – maximise your salary and increase your take home pay by up to $15,900 per year
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Group Life Insurance and Salary Continuance – our group life insurance ensures financial protection for your loved ones, and our salary continuance plan provides a steady income during illness or disability for a worry-free recovery.
Our commitment to Reconciliation
Our Reconciliation Action Plan (RAP) provides a framework for everyone at EWON to support the national reconciliation movement.
We show our support and focus by offering cultural awareness training for all staff, providing culturally appropriate EWON resources, and observing significant Aboriginal and Torres Strait Islander events including: NAIDOC, National Sorry Day, National Reconciliation Week.
Employees also like to get involved in our many outreach events such as Yabun Festival, Good Service Mob, and other regional Aboriginal community groups across NSW.
We are committed to building on our existing work towards reconciliation by promoting respect and creating equal opportunities for Aboriginal and Torres Strait Islander peoples.
