Energy Accounts Payment Assistance (EAPA) vouchers
- Where to find EAPA: list of NSW Government EAPA distributors
- Who to contact about EAPA: Talk to your retailer or phone Service NSW on 13 77 88
- Can't find EAPA? Contact EWON for help
About the EAPA Scheme
EAPA is a NSW Government Scheme designed to help people who are having trouble paying their home electricity and/or gas bill because of a crisis or emergency situation. The Scheme is aimed at helping people in these situations to stay connected.
The $50 EAPA vouchers are distributed to electricity and gas customers by a range of community welfare organisations.
Before you seek assistance
If you are having trouble paying your bill, speak to your energy company first.
All energy retailers in NSW have programs to help customers in financial difficulty manage their bills more effectively. Contact your electricity or gas supplier for further information and refer to our section on tips for dealing with your supplier.
If you are unable to make arrangements with your supplier, contact a local community agency that distributes EAPA vouchers to make an appointment.
If you can't get an appointment right away, let your supplier know you made an appointment for EAPA assessment. Your supplier is not allowed to disconnect you if they know you have an appointment booked for an EAPA assessment.
Where can you get EAPA?
Many community welfare organisations distribute EAPA vouchers. These include:
- St Vincent de Paul Society
- The Salvation Army
- some migrant resource centres
- some community or neighbourhood centres
- some indigenous community services
Download a list of community welfare agencies that distribute EAPA. If you can't locate an agency in your area, contact us for help.
Who can get EAPA?
If you are in financial hardship due to a crisis or emergency situation you can apply for EAPA voucher assistance. This hardship may be caused by a range or combination of factors, including:
- a loss of income
- a very high electricity/gas bill
- an illness in the family
- a family crisis
- unexpected expenses or bills
The community welfare organisation will make an assessment based on government issued guidelines.
How does it work?
- In most cases you will need to make an appointment with the agency by phone
- Let your provider know you have made an appointment for EAPA assessment
- Take your electricity or natural gas bill to the appointment and the agency will assess whether you are eligible for EAPA vouchers and, if so, how many.
- The agency will submit these vouchers electronically straight to the provider and they should be paid into your account within five business days
- The agency may also help you arrange a payment plan with your provider for the remainder of the bill, or provide other assistance such as financial counselling
- If not organised beforehand, call your energy provider to make an arrangement for the remainder of your bill
- If you are unable to make arrangements to pay the remainder, you can contact us for help.