We produce a wide range of factsheets and brochures that answer common questions about energy providers and our services. Download PDF copies of our factsheets and brochures below. If you would prefer to order our free publications or resources simply fill out this form.
Hot topic factsheets
- Disconnections and restriction of supply
- Estimated bills
- Rebates and concessions
- Rebates and concessions in other languages
- Saving energy and water around the home
- What is my electricity tariff?
- New energy transmission
- Renewable energy infrastructure
Factsheet collection
- High energy bills
- Backbilling
- Changing retailers
- Common hot water systems
- Complaint agencies and dispute resolution services for NSW customers
- Credit default listing and debt collection
- Living in an embedded network
- FAQs about embedded networks and exempt sellers
- FAQs about transfers to a new energy company (RoLR)
- Energy and water outages
- Essentials for community workers
- Experiencing family violence?
- Help for small business customers
- Helping or representing someone with a complaint
- High water bills
- Life support checklist
- Moving in and out of a property
- Natural disaster support
- Sewer chokes
- Water leaks
- We have referred your complaint to your provider's specialist team
- We're investigating your complaint
