Types of offers

Regulated offer

When you buy electricity or gas from the regulated offer retailer in your area, you enter into a Standard Customer Contract. With this type of contract, the price is regulated by IPART, the Independent Pricing and Regulatory Tribunal. IPART sets the maximum price and the fees that the retailer can charge.

To find out who the regulated electricity and gas retailers are in your area, visit the NSW Trade and Investment website.

Standing offer

All retailers must offer you a standard contract at ‘standing offer prices’. These prices are set by the retailer and can be changed at any time. Details of a retailer’s standing offer are published on their website.

Market offer

All retailers must offer you a standard contract at ‘standing offer prices’. These prices are set by the retailer and can be changed at any time. Details of a retailer’s standing offer are published on their website.

When you take up a special offer or deal, you enter into a market contract with the retailer. These contracts vary between retailers and contain different terms and conditions from Standard Contracts.

With this type of contract, the price is not regulated by IPART. The retailer sets the price. Usually, the retailer also reserves the right to change the price at any time. All market contracts have a ten day cooling off period. Within this period, you can cancel the contract by phone or in writing without penalty.

 


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