Before you call us
We encourage you to talk to your supplier first and try to resolve the problem. If the problem isn't fixed or you're not satisfied with the response from your company, contact EWON. Our service is free.
Contact EWON on
|Freecall||1800 246 545
Mobile phone users: Calls from a Telstra mobile phone are free however other carriers may attract a fee. If you are calling from a non-Telstra mobile phone let us know and we will call you back.
|Hours||Monday to Friday, 9am - 5pm (excluding public holidays)|
|Freefax||1800 812 291|
|Freepost||Reply Paid 86550, Sydney South NSW 1234|
|Online||submit a complaint online|
|Interpreter services||131 450 - For help using an interpreter visit TIS|
|National Relay Service||133 677 - For help using this service visit NRS|
|By appointment||Level 11, 133 Castlereagh Street, Sydney
Please call us on 1800 246 545 to make an appointment
Reverse charge calls
EWON will accept reverse charge calls from customers in New South Wales.
- For Telstra InContact home phone service customers
To call EWON reverse charge, ring 12550 (Telstra reverse charges) and quote 02 8218 5200 or 02 8218 5250.
- For customers of other phone service providers
Please contact your service provider to find out how you can make a reverse charge call.