Contact us

Before you call us

You can contact EWON about any electricity or gas supplier in New South Wales and some water suppliers.

We encourage you to talk to your supplier first and try to resolve the problem. If the problem isn't fixed or you're not satisfied with the response from your company, contact EWON. Our service is free.

Contact EWON on 
Freecall 1800 246 545

Mobile phone users: Calls from a Telstra mobile phone are free however other carriers may attract a fee. If you are calling from a non-Telstra mobile phone let us know and we will call you back.
Hours Monday to Friday, 9am - 5pm (excluding public holidays)
Freefax 1800 812 291
Freepost  Reply Paid 86550, Sydney South NSW 1234
Online  submit a complaint online
Interpreter services 131 450 - For help using an interpreter visit TIS
National Relay Service 133 677 - For help using this service visit NRS
By appointment  Level 11, 133 Castlereagh Street, Sydney
Please call us on 1800 246 545 to make an appointment

Reverse charge calls

EWON will accept reverse charge calls from customers in New South Wales.

  • For Telstra InContact home phone service customers
    To call EWON reverse charge, ring 12550 (Telstra reverse charges) and quote 02 8218 5200 or 02 8218 5250.
  • For customers of other phone service providers
    Please contact your service provider to find out how you can make a reverse charge call.


How can we help?




Freecall1800 246 545

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