What can I complain about?

You can complain to us if you have a problem with your electricity, gas, or water provider. Your provider must be one of EWON members. 

Talk to your provider first 

First, try to fix the problem with your provider. They can often sort it out with you. 

If the problem is not fixed, or you are not happy with their answer, contact us. You can: 

•  contact us by phone, or 

• submit a complaint online. 

You can contact us at any time if you want independent advice. 

If you have been disconnected, or you might be disconnected soon, call us for free on 1800 246 545 during business hours. 

What you can complain about 

You can complain to us about many issues, including: 

• high or disputed bills 

• trouble paying bills 

• marketing or switching providers 

• new or existing connections (gas, electricity or water) 

• land issues 

• supply problems 

• solar energy 

• common hot water 

• embedded networks 

• digital meters 

• renewable energy infrastructure. 

What we can’t help with 

There are some things we cannot help with. These are outside our jurisdiction and therefore we are unable to help.