We're expanding our jurisdiction to provide free, fair and independent dispute resolution for water supply issues involving:
How can we help?
From 1 July 2026, if you are a customer or someone impacted by the actions of one of the above irrigation corporations and you are unsatisfied with how your complaint has been handled, you can contact us. We work towards a fair and reasonable outcome for all parties but are not a consumer advocate, nor do we represent government or industry.
We will be able to investigate and work to resolving complaints about the supply and delivery of water. We cannot review issues related to governance matters, water trading, licensing decisions, or concerns older than 12 months.
If your complaint is outside our jurisdiction, our ‘no wrong door’ approach means we will connect you with the right people to address your complaint. We work closely with other government, community and industry organisations to make sure you can access the right service.
From 1 July 2026, you will be able to make a complaint using our online complaint form or via our free call number, 1800 246 545.
