Q: Do I have to change my meter
A: If your meter needs replacing (due to defects or similar issues) or you need a new meter for any other reason, your replacement meter will need to be a smart meter. Speak to your retailer to arrange the installation.
Q: I’m renting. Can I have a smart meter installed?
A: You can have a smart meter installed without your landlord’s permission. However, any incidental work to the connection, switchboard or meter box will have to be paid for by the landlord, so it's a good idea to discuss it with your landlord first.
Q: How long will it take to change my meter?
A: Your retailer must install the meter by a date agreed with the customer, or within 15 business days of receiving your request. You do not have to agree to an installation date suggested by your provider if it more than 15 business days away.
Q: What if I need a new connection?
A: Retailers must install the meter for a new connection by a date agreed with the small customer. If no date is agreed, the retailer must install the meter within six business days of being informed that any requisite connection services are complete. You do not have to agree to an installation date suggested by your provider if it more than six business days away.
Q: What happens if I don’t have a reliable mobile phone signal?
A: You can still have a smart meter installed, but your meter will have to be read and disconnected and reconnected manually.
Q: What happens if I want to change retailers?
A: If you have a smart meter installed, let any potential new retailer know so it can confirm that there are no technical issues preventing you from switching or if there are any extra fees associated with the smart meter. You will also need to check your existing retail contract to make sure you can switch without any exit fees or other issues.
Q: Will my bill go down because the system will be cheaper to run?
A: Over time smart meters will lead to industry efficiency gains and lower costs. These savings may be passed onto customers through new pricing structures.
