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Life support equipment

If you or someone in your household uses life support medical equipment, you may be eligible for rebates and other assistance.

State and Federal rebates are available to NSW residents who use energy-intensive life support machines at home. The NSW Government Life Support Rebate and the Federal Government Essential Medical Equipment Rebates are available to people who use the equipment listed below.

NSW Government Life Support Rebate

These are the machines that will entitle you to a NSW Government Life Support Rebate (different rates apply depending on the equipment and the number of hours per day it is used):

  • Positive airways pressure (PAP) device
  • Enteral feeding pump (formerly known as Kangaroo Pump)
  • Phototherapy equipment
  • Home dialysis
  • Ventilators (formerly known as 'respirator')
  • Oxygen concentrator
  • Total parenteral nutrition
  • External heart pump

Learn more about the Life Support Rebate here.

Commonwealth Government Essential Medical Equipment payment

This rebate aims to compensate those customers who faced additional increases in home energy costs under a carbon price as a result of the medical equipment use in their home to manage their disability or medical condition. The following machines entitle you to an annual Essential Medical Equipment payment of $140 from the Commonwealth Government:

  • Oxygen concentrators
  • Ventilators (can include Continuous Positive airways pressure devices - CPAP)
  • Dialysis machines (peritoneal and haemo-dialysis)
  • External heart pumps
  • Respirators (iron lung)
  • Phototherapy equipment
  • Suction pumps (respiratory or gastric)
  • Feeding pumps (kangaroo pump, or total parenteral nutrition
  • Insulin pumps
  • Airbed vibrator
  • Nebulizer
  • Apnoea monitors (children only)
  • Medically required heating and air conditioning

See how the Essential Medical Equipment Payment could help you here.

Life support protection against disconnection

When a customer notifies either a retailer or a distributor that they have life support equipment, the notified party is required to list the customer on a register and becomes the registration process owner. A medical confirmation process then begins and if not completed by the customer, they will be deregistered. 

Once a customer is registered, the retailer or distributor cannot arrange disconnection except for planned interruptions. Four business days’ notice (from the date of receipt of the notice) must be provided.

 These are the machines covered by these Rules.  

  • Oxygen concentrator
  • Intermittent peritoneal dialysis machine
  • Kidney dialysis machine
  • Chronic positive airways pressure respirator
  • Crigler najjar syndrome phototherapy equipment
  • Ventilator for life support
  • In relation to a particular customer – any other equipment that a registered medical practitioner certifies is required for a person residing at the customer’s premises for life support.

Contact your retailer or distributor to register your medical equipment.