We're here for you

First Nations women looking at a laptop and smiling

Are you struggling with your energy and water bills?

Before COVID, we visited Aboriginal and Torres Strait Islander communities in remote and regional areas regularly, but the last two years has made it a lot harder. Our latest campaign, We’re Here for You, is a reminder that even though we can’t get to you physically right now, we’re always here to help you resolve issues with your energy or water provider. And the best part is, we’re free!

Remember, if you have a problem contact your provider first. In many cases, they can resolve the issue directly with you. If the problem isn't fixed, you're not happy with their response or if you have been disconnected or risk disconnection, contact us by phone on business hours FREECALL 1800 246 545 or submit a complaint online

In the 2021/2022 financial year we received 478 complaints from people who identified as Aboriginal or Torres Strait Islander. These customers reported the issues displayed in the graph below. Note there may be more than one issue per complaint.

Read more about what you can complain about here.

Check out our campaign resources here.

We will be posting about the campaign throughout April so please feel free to share any of our posts and consider tagging us @EWONSW with the #mobmatters. 

You can also find us on the following social media platforms.

EWON acknowledges the Traditional Owners of the lands across New South Wales. We pay our respects to Elders past, present and emerging and we offer our thanks to Aboriginal communities who welcome us on their land. Ngara ngwiya yudi – listen, give, guide.