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Resource Library for Councils and MPs
The Energy & Water Ombudsman NSW (EWON) provides free, fair and independent dispute resolution for landholders and community members who are directly impacted by renewable energy infrastructure projects, as well as NSW gas and electricity customers and some water customers.
Constituents often approach local councils or MPs with questions, concerns and complaints about new transmission infrastructure in their area. We invite you to refer these complaints to EWON. If they are within our jurisdiction, we may investigate the complaint, and if not, we will refer them to an organisation who may be able to assist.
Download EWON resources
If you would like to order printed copies, email community@ewon.com.au or use the online form.
If you have suggestions for other resources you’d like to see, let us know by emailing community@ewon.com.au.
Sample newsletter articles and images
The Energy & Water Ombudsman NSW (EWON) provides free, independent dispute resolution for landholders or community members who are directly impacted by renewable energy infrastructure projects.
If you are dissatisfied with how your complaint has been handled by a renewable energy infrastructure entity, contact EWON on Freecall 1800 246 545 or visit ewon.com.au.
EWON cannot stop or delay renewable energy projects but will work to ensure the correct processes have been followed.
They aim to achieve fair and reasonable outcomes for all complaints and do not represent consumers, government or industry. If they can’t resolve your complaint, they will refer you to the most appropriate organisation who can assist you.
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Sample social media posts
The @Energy & Water Ombudsman NSW (#EWON) provides free, fair and independent dispute resolution for NSW landholders and community members directly impacted by renewable energy infrastructure projects.
If you are dissatisfied with how your complaint has been handled by an infrastructure entity, contact EWON on Freecall 1800 246 545 or visit ewon.com.au. They can also assist with residential energy issues such as high or estimated bills, payment difficulties, disconnections, changing retailers, smart meters, tariffs and more.
EWON does not represent consumers, government or industry. If they can’t resolve your complaint, they will refer you to the most appropriate organisation who can assist you.
Suggested hashtags: #renewableenergy #renewableenergyzones #energytransition #energyombudsman
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Sample website article:
The Energy & Water Ombudsman NSW (EWON) provides free, fair and independent dispute resolution for NSW landholders or community members directly impacted by renewable energy infrastructure projects.
If you are dissatisfied with how your complaint has been handled by a renewable energy infrastructure entity, contact EWON on Freecall 1800 246 545 or visit ewon.com.au.
EWON can also assist with residential energy issues including high or estimated bills, payment difficulties, disconnections, changing retailers, smart meters, tariffs and more.
EWON cannot stop or delay transmission or renewable energy projects but will work to ensure the correct processes have been followed. They do not represent consumers, government or industry, and they aim to achieve a fair and reasonable outcome for all complaints.
If they can’t resolve your complaint, they will refer you to the most appropriate organisation who can assist you.
