Types of offers
All retailers must offer you a standard contract at ‘standing offer prices’. These prices are set by the retailer and can be changed at any time. Details of a retailer’s standing offer are published on their website.
When you take up a special offer or deal, you enter into a market contract with the retailer. These contracts vary between retailers and contain various terms and conditions around considerations such as the duration of the contract and fees that may apply.
The retailer sets the price and usually reserves the right to change it at any time. All market contracts have a ten day cooling off period. Within this period, you can cancel the contract by phone or in writing without penalty.