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Energy & Water Ombudsman NSW

Complain Freecall

Incorrectly opened account leads to disconnection

Two months after opening an account and paying the first bill Amanda was disconnected by another retailer. 

Outcome: Amanda’s preferred retailer acknowledged it had opened the customer’s account at the wrong address. It immediately cancelled that account and provided her with a refund of the amount paid and a $250 customer service gesture.

Mistakes happen. If your provider can’t resolve your problem, contact us.