High estimated bill on vacant property

John received an estimated electricity bill for $1,920 even though the supply address was vacant for most of the period.

He had requested an actual read five times and the retailer had agreed to reissue the bill, but that had not happened, and he then received a disconnection notice. John had a digital meter, which means it could be remotely read.

Outcome: We contacted the retailer and requested a hold on the disconnection. The retailer responded that the bill was for only one month and it could not identify why it was such a high estimate. It noted that John had told it that the property was vacant and so agreed to cancel all estimated billing on the account. It then applied a billing adjustment and issued a final bill for $80. John paid this bill and was happy with the outcome.

Read more about high and disputed bills.