Cancelled transfer request

Desmond moved into a new home and requested an electricity account with his preferred retailer. He then received disconnection warning notices addressed to ‘The Resident’ from another retailer. His preferred retailer advised it couldn’t obtain the rights to establish an account. 

We investigated and found that a transfer request had been cancelled without a valid explanation.

Outcome: The preferred retailer raised a move-in request and applied a credit of $500 towards the first bill as a customer service gesture.

Occasionally internally processes fail. If you’re not getting an adequate response from your retailer, contact us.