Extra bill after account closed

Cynthia moved address and closed her account after paying the final bill. The following year she received a bill for a two-day period for $330. She contacted the retailer, provided evidence she had left the premises, and questioned the high bill. She heard nothing further, but three years later was contacted by a debt collection company seeking payment of the bill.

Outcome: Our investigation found the $330 was incorrectly added to the customer’s account and the debt was sold two years later. The retailer agreed to waive the debt and also offered $150 for the inconvenience caused.

Sometimes billing errors happen. If you’re not happy with a bill, contact your provider. If you’re not satisfied, contact us.