Final bill confusion

Sally closed her small business and requested a final bill from her gas supplier. She made two appointments for a special read but a meter reader did not come. Her retailer didn’t respond for some time and then sent an estimated bill for one month for $550.

We investigated and established that the bill actually covered a 4-month period. The retailer recognised there had been poor customer service.

Outcome: The customer’s outstanding bill was reduced, leaving the account $23 in credit.

If you have a billing issue that your provider has not resolved, get in touch.

Energy & Water Ombudsman NSW

Final bill confusion