Debt after leaving family home

Joyce was forced to leave her home due to family violence. She closed the energy account and the retailer agreed to send her a form related to her circumstances. However, there was no further contact from the retailer and an outstanding bill of $283 was passed to a collection agency. She asked for the bill to be waived or put on hold until she could afford to pay. 

Outcome: We opened an investigation and the retailer immediately recognised the customer’s situation and waived the outstanding bill. 

Let your retailer know if you’re experiencing any difficult circumstances. If you still have issues, contact us. 

Read more about how we deal with cases that involve family violence.