Getting a rebate backdated

Peter, who is a disabled pensioner, moved from one community housing scheme to another and found that his Low Income Household Rebate had stopped being paid. After raising a complaint, the retailer offered a credit equivalent to 12 months rebate. Unhappy with this resolution, he asked EWON to investigate.

Outcome: The retailer fully reimbursed the missing rebate and credited the customer’s account with $1,947.

Retailers are responsible for ensuring eligible customers continue receiving their rebate after moving. If a rebate lapses due to their action or inaction, they must reimburse you.