Confusion around solar feed-in tariffs

Eva came to a bill support session in Blacktown with a question about her solar bills. She had upgraded her solar panels earlier in the year expecting that her bills would decrease, but instead they had increased.

She had contacted her retailer and it referred her to her solar installer to have the panels checked. We reviewed her bills and identified that Eva still had a gross meter, which meant that all of her solar generation was exported to the grid for a low feed in tariff and all of her consumption was being charged at a higher rate. 

Outcome: we advised Eva to contact her retailer to arrange for a digital meter to be installed which would only export her excess generation and therefore reduce her bills.

We can investigate a range of solar energy issues including billing delays, application of the feed-in tariff and meter problems.