Defect notices and fees

John subdivided his property and arranged for the existing rooftop solar generation system to be rewired. His electrician disconnected the system from the existing compliant meter and connected it to a non-compliant meter. John was sent a defect notice from the distributor advising that the metering was non-compliant and needed to be rectified within 21 days. The notice also advised a $205 reinspection fee would be charged.

John contacted his retailer to arrange a new compliant meter to be installed but was not given a timeframe for when this would occur. After receiving a second defect notice John contacted us for help. 

Outcome: the distributor agreed to provide an extension to the defect notice and the meter was eventually installed.