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Disclaimer and T&Cs

This website is operated by the Energy & Water Ombudsman NSW (EWON). Your use of this website, including any of the content or materials on it is governed by these terms and conditions. Your use of this site signifies your acknowledgment and acceptance of these terms and conditions.

EWON makes this material available on the understanding that users exercise their own skill and care with respect to its use. Before relying on the material in any important matter, users should carefully evaluate the accuracy, completeness and relevance of the information for their purposes and should obtain appropriate advice relevant to their particular circumstances.

Limitation of liability

Subject to any responsibilities implied by law that cannot be excluded, this site is not liable to you for any loss, damage, claims, liabilities, expenses (including without limitation legal costs and settlement costs) whatsoever arising out of, or attributable to, any content, services or other material on this web site whether in contract, tort (including negligence), statute or otherwise.


We make every effort to ensure that all material on this web site is free from error. However, before relying on or acting on material in this web site you should seek independent advice, and/or contact EWON to discuss it.

We do not guarantee that material on this site or any linked site will be free from viruses or that access to this site will be uninterrupted.

Links from this website

This website includes links to other websites operated by government bodies, non-government organisations and individuals.

Links to other websites are provided for your assistance, but do not constitute an endorsement or sponsorship of the practices, views or information contained at any linked site. In the same manner, the absence of a link from this web site to any other website should not be treated as an absence of endorsement or support for the operator or content of that website.

The material at this site may include views or recommendations of third parties, which do not necessarily reflect the views of EWON or indicate its commitment to a particular course of action.

By accessing information at or through this site, each user waives and releases EWON and its employees to the full extent permitted by law from any and all claims relating to the usage of the material made available through the web site. In no event shall EWON be liable for any incident or consequential damages resulting from use of the material.

EWON is committed to quality service to all users of its service and makes every attempt to ensure accuracy, currency and reliability of the data contained in these documents. However, changes in circumstances after time of publication may impact the quality of this information. Confirmation of the information may be sought from EWON, originating bodies or departments providing the information.

Copyright Notice

All contents © Energy & Water Ombudsman NSW. All rights reserved. Material from this site may be published without the publisher's permission provided that it is used in the appropriate context and that the Energy & Water Ombudsman NSW is acknowledged as the source