We can help by giving you independent advice about the issue you have with your provider. We can also:
- arrange for a senior person from your provider to contact you directly about your complaint
- investigate the circumstances that led to your complaint
- negotiate a settlement between you and your provider.
If you are having problems paying your bill we can:
- try to get you more time to pay your bill
- work out a payment plan so you can pay your bill over a period of time
- let you know how to save money on your bills
- give you information about where to get emergency assistance, payment options and Centrepay, government rebates and assistance programs offered by your provider.
