Community Workers Forum 2025

High energy and water bills continue to challenge Australian households who are already struggling with the cost of living.

We're inviting you to our free Community Workers Forum exploring the real-life consequences of unaffordable energy and water bills. It will draw on lived experience, combined with specialist knowledge to explore how we can collectively work to minimise the impacts of high bills on households.

Attendees will hear perspectives from First Nations and Multicultural communities as well as from speakers in the tenancy, disability, energy and water sectors. Ombudsman, Janine Young, will also provide practical information about how to assist consumers experiencing vulnerability. 

This will be an interactive forum with plenty of time for Q&A so that we can learn about the experiences and concerns of consumers in your area.

Make sure to get your ticket! Register for the Forum

Morning tea and lunch will be provided.
 

When: Thursday 12 June 2025
Time: 9am - 3pm, registration from 8.30am
Where: Gadigal Land, Rydges Sydney Central, 28 Albion St, Surry Hills, NSW
 

Confirmed speakers:

• Janine Young, Ombudsman and CEO, Energy & Water Ombudsman NSW

• Renee Wirth, Executive Director of Housing Strategy and Policy, Homes NSW

• Leo Patterson Ross, CEO, Tenants Advice & Advocacy Service

• Elfa Moraitakis, CEO, SydWest Multicultural Services

• Bec Jolly, Director, Energy Equity, The Energy Charter

• Adam Johnston AM, Energy Charter Lived Experience Panel Chair

• Renee Bailey, Senior Financial Counsellor, Northern Rivers Community Gateway

• Bridgette McManus, Manager Partner Experience and Innovation, Thriving Communities Australia

• Carolyn Campbell-McLean, Energy Charter Lived Experience Panel Deputy Chair

• Tamara White, Dispute Resolution Lead, Extra Help Team, Energy & Water Ombudsman NSW

• Jessica Shipway, Leader - Affordability and BPO Operations, Energy Australia

• Mark Holden, First Nations Senior Solicitor, Mob Strong Debt Help

• Daniel Peacock, Head of Customer Contact, Sydney Water

• Julie Ryan, Customer Compliance & Escalations Manager, Sydney Water

Full agenda here.