Re-engage and Renew Forum Western Sydney

Community workers and advocates in Western Sydney are invited to our online forum as part of Anti-Poverty Week.

As Greater Sydney deals with its second lockdown, and energy affordability becomes a pressing issue for vulnerable consumers, we warmly invite community workers and advocates in Western Sydney to attend our annual forum. We aim to re-engage with community workers after a difficult year and renew how we reach vulnerable communities in a world that has been dramatically altered by the pandemic.

The full agenda is listed below - our guest speaker is Shane Fitzsimmons, Commissioner of Resilience NSW.

When: Wednesday 6 October 2021, 9.45am-1pm
Where: Online. A link will be sent to registered participants. Register now via EventBrite.


9.45 Housekeeping Helen Ford, Deputy Ombudsman, EWON
9.50 EWON Update: complaint trends and current issues Janine Young, Ombudsman, EWON
10.30 Pandemic, floods and bushfires: building resilience and re-engaging with communities Shane Fitzsimmons, Resilience NSW Commissioner
11.10 EAPA in Western Sydney: digital EAPA and future challenges Andrew Lewis, Executive Director Energy Strategy, Department of Planning, Industry and Environment
11.35 Break   
11.45 Panel: Energy affordability, disconnection and debt collection
  • Kathie Standen, Executive General Manager, Australian Energy Regulator: Affordability programs – the obstacles and the challenges 
  • Rory Campbell, Manager Policy, EWON: Spotlight on the National Energy Affordability Framework 
  • Julia Davis, Senior Policy & Communications Officer, Financial Rights Legal Centre: Debt Collection guidelines
12.15 Retailers' response: Energy affordability, debt collection post COVID-19 
  • Michael Burnside, RedEnergy
  • David Campbell, EnergyAustralia
  • Guru Pradhan, AGL
12.30 You can’t ask that – yes you can Janine Young, Ombudsman, EWON
12.45 Final remarks and close Janine Young, Ombudsman, EWON