Energy bill complaints increase in the Central Coast

Ombudsman to host FREE Bring Your Bills Days in the region

The Energy & Water Ombudsman NSW (EWON) reported a 6% increase in complaints from customers in the Central Coast region in FY25, above the state average.

EWON is a free, fair and independent dispute resolution service that assists customers when they can’t resolve issues with their energy or water provider.

To support customers in the region, EWON will host free Bring Your Bills Days for residents and small businesses in Wyong and Woy Woy on 30 and 31 October 2025.

In the Central Coast region, billing issues accounted for an average of 67% of all complaints to EWON, including complaints about high or estimated bills as well as problems with rebates or concessions.

"We understand that customers are facing affordability challenges and accumulating energy debt. That's why we're bringing our staff directly to the community, to offer advice on managing bills, saving energy, and dealing with energy providers,” said Energy & Water Ombudsman NSW, Janine Young, who will attend both events.

“Our aim is to address people's concerns, review bills, and work together to resolve any issues face to face.”

EWON will be joined by a range of community and government agencies including Central Coast Council, Services Australia and Services NSW. Energy retailers will be there to offer direct assistance to their customers with their energy bills, debt, payment plans and rebates. Additionally, consumers will receive specialised support and advice on legal and financial matters, tenancy rights, and community and social services.

To make the most of these events, customers are encouraged to bring:

• Current and past energy bills

• Letters from retailers

• Centrelink Health Cards, and any other relevant concession cards.
   

Event details

• Wyong: Thursday 30 October 2025, 10am – 3pm, on the land of the Darkinjung people, Gudjagang Ngara li-dhi Aboriginal Corporation, 4 Church Street, Wyong.

• Woy Woy: Friday 31 October 2025, 9am – 2pm, on the land of the Darkinjung people, Peninsula Community Centre, 93 McMasters Road, Woy Woy.

To request an interview with the Ombudsman, or if you would like to cover the event in person, please email jacquelinem@ewon.com.au or call 0426 822 341.