Free help for locals affected by new energy infrastructure

EWON to hold drop-in sessions in New England region 19-20 November  

17 November 2025

The Energy & Water Ombudsman NSW (EWON) will visit Invergowrie, Walcha and Guyra on 19-20 November to speak with landholders and community members about renewable energy infrastructure concerns.

EWON’s Energy Transition team is offering free drop-in sessions to answer questions and help resolve complaints from locals impacted by new energy transmission infrastructure.

EWON is an independent dispute resolution service and does not represent government, industry or consumers, but works to achieve fair and reasonable outcomes for all parties.

“The EWON team is coming to New England to listen to communities affected by transmission infrastructure, to fully understand the issues locals are facing, provide advice and resolve complaints,” said Janine Young, Energy & Water Ombudsman NSW.

EWON’s ‘no wrong door’ referral service can also connect locals to other agencies for assistance with complaints and enquiries.

“We can’t stop or delay these projects, but we can help people navigate the maze of different organisations involved in delivering the transmission and network infrastructure,” said Ms Young.

EWON expanded its jurisdiction in December 2024 to provide independent advice and deliver a complaint resolution process for customers dissatisfied with the way their complaints are handled by new energy infrastructure developers, who are required to be members of EWON. EWON is working to further expand its jurisdiction to include renewable energy generation and storage.

Snacks will be provided at all drop-in sessions.

Session locations and times:

• Invergowrie: Wednesday 19 November, 3pm-6.30pm – Invergowrie General Store, 171 Invergowrie Rd

• Walcha: Thursday 20 November, 8am-11.30am – Walcha Vet Supplies, 6 Aberbaldie Rd

• Guyra: Thursday 20 November, 3pm-6.30pm – Guyra Scout Hall, 18 Nincoola St
   

To request an interview with the Ombudsman, please email jacquelinem@ewon.com.au or call 0426 822 341.