Ombudsman to host FREE Bring Your Bills Day in Raymond Terrace

High energy and water bills are adding to the cost‑of‑living pressures many households are already facing. Free support is available.

To assist customers in the area, the Energy & Water Ombudsman (EWON) will host a free Bring Your Bills event for residents and small businesses in Raymond Terrace on 23 April 2026.

EWON is a free, fair and independent dispute resolution service that assists customers when they can’t resolve issues with their energy or water provider.

In the Hunter region, billing issues accounted for an average of 65% of all complaints to EWON, including complaints about high or estimated bills as well as problems with rebates or concessions.   

"We understand that customers are facing affordability challenges and accumulating energy debt. That's why we're bringing our staff directly to the community, to offer advice on managing bills, saving energy, and dealing with energy providers,” said Energy & Water Ombudsman NSW, Janine Young. 

“Our aim is to address people's concerns, review bills, and work together to resolve any issues face to face.” 

EWON will be joined by a range of community and government agencies including Mob Strong Debt Help, Wandiyali, Catholic Care, Revenue NSW, Legal Aid, Services NSW and Services Australia. Energy and water providers including Origin Energy, Ausgrid, Red Energy and Hunter Water will be there to offer direct assistance to their customers with their energy and water bills, debt, payment plans and rebates. Additionally, consumers will receive specialised support and advice on legal and financial matters, tenancy rights, and community and social services.

EWON will also be on hand to help landholders and community members directly impacted by renewable energy infrastructure development in the Hunter-Central Coast Renewable Energy Zone.

Residents can come along to have their energy bills explained, and to understand how to manage debt, payment plans and rebates. To make the most of these events, customers are encouraged to bring:

• Current and past energy bills
• Letters from retailers
• Centrelink Health Cards, and any other relevant concession cards. 

Event details

•  Thursday 23 April 2026, 10am – 3pm, Worimi Land, Port Stephens Council Chambers, level 1, 116 Adelaide Street, Raymond Terrace.
   

To request an interview with the Ombudsman, or cover the event in person, please email jacquelinem@ewon.com.au or call 0426 822 341.