EWON's latest annual report is out!

Our Annual Report 2024-2025 is out now. This year we managed 27,588 complaints. The sustained high level of complaints is underpinned by the growing challenges faced by consumers, including the increased take up of Consumer Energy Resources, renewable energy infrastructure development and affordability issues stemming from continued high energy prices and rising water costs.
 
Highlights from our year include:

• Customers impacted by renewable energy infrastructure can now access EWON after expanding our jurisdiction to accept complaints from EnergyCo and ACEREZ.

• Our new Extra Help team is dedicated to supporting customers experiencing severe and complex affordability pressures, chronic mental or physical illness, family violence and housing risk.

• Thousands of consumers across NSW received face-to-face support at the 104 community engagement events we attended across 29 LGA’s.

• More consumers are accessing our service due to increased media coverage and Ombudsman interviews.

• We influenced regulators and policy makers in relation to smart meters, Consumer Energy Resources, energy affordability and family violence protections.

• Our 2024 Independent Review recognised us as ‘one of the few trusted voices’ in the sector.
   

Read our Annual Report now.