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Energy & Water Ombudsman NSW

Complain Freecall

Board welcomes independent review

The EWON Board and Ombudsman welcome the comprehensive report of the Independent Review conducted by Dr Gavin McBurnie and Jane Williams from Queen Margaret University Consumer Dispute Resolution Centre in Scotland.

Our Constitution [PDF 770KB] requires that an independent review be conducted at least every five years. Queen Margaret University’s Consumer Dispute Resolution Centre was selected to conduct the current review, which primarily looked at how well we comply with the Australian Government’s Benchmarks for Industry-based Customer Dispute Resolution.

The Review found that EWON is an effective and well-run consumer dispute resolution scheme and operates in a manner that meets the National Benchmarks. Our Board was particularly pleased that a large number of the recommendations are to continue work EWON is already doing, including the outreach and community engagement program which the Review found to be best practice.