New EWON Interaction Principles

Our Dispute Resolution Team have been seeing an increase in customers exhibiting unreasonable behaviour. For this reason, we have developed our new EWON Interaction Principles which outline the expected behaviour of not just customers, but providers and EWON employees when resolving disputes.   

Key to the principles, are EWON’s expectation that all parties cooperate reasonably with the common goal of resolving a complaint. They also explain how EWON will respond to providers and customers that do not comply with its expectations.  

We’ve also undertaken a psycho-social staff survey to identify additional impacts and ways we can support all staff – including through on-site specialist support / advice, new technology including sentiment voice recognition, and quarterly work and well-being initiatives.  

View the EWON Interactions Principles here.