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Annual Report 2015/2016

EWON’s 2015/2016 annual report shows energy affordability remains a key issue for many households

EWON received 6,644 complaints about affordability issues including payment difficulties, debt collection and/or disconnection or restriction of supply.

“While the number of complaints we received decreased, affordability issues continued to factor in 28% our complaints,” Janine Young, the Energy & Water Ombudsman NSW, said.

EWON received 23,760 complaints in 2015/2016 –down 22% from 30,402 in 2014/2015. This is the second consecutive year that complaint numbers have fallen, after eight years of increasing complaint numbers.

View the Annual Report Online
Download the PDF [9.7MB]
Read the media release

For more information or to arrange an interview with the Ombudsman, contact: Mia Lauzé, Manager Communications - 0408 602 503/ mial@ewon.com.au